Frequently Asked Questions

You’re considering trusting us to carry out a safety test on one of the most safety-critical parts of your PPE. YOUR HELMET!

You’re inquisitive and possibly even a bit sceptical. We like that about you!

To help you understand a bit more about what we do, we’ve collected some of the frequently asked questions and addressed them in this section.

If you can’t find an answer to your question here we encourage you to give us a call or email us via our contact us page.  We always respond.

Who will benefit from a helmet safety test?

If you’re mandated to wear a crash helmet, whether it’s for road or track use, or indeed for any other sport (equestrian, snowsports etc), then you will definitely benefit from a periodic safety test.

Whether you’re looking for peace of mind that your lid remains safe to use after regular / semi-regular use, or if you suspect there’s been some damage inflicted, one way or the other – we will provide a definitive answer.

How do you test my helmet?

  • Each helmet inspection consists of multiple inspection points, ensuring we obtain full coverage of your helmet.
  • Systematically moving around each inspection point, we generate a baseline 3D holographic image.
  • At each inspection point, we add a very small amount of heat to your helmet
  • If a defect or damage exists at the inspection point, the area with the defect will expand and contract at a different rate from the rest of the material.
  • Our instrument identifies these minute changes in the shell’s behaviour as it expands and contracts.
  • These changes, should they exist, are flagged by our algorithm and then passed on to our technicians for verification.


How much heat do you apply to my helmet?

Usually no more than 2-3 deg C, but we have identified defects by simply breathing on a helmet.  That’s how sensitive our instruments are.  In fact, our instruments are approx. 100,000 more sensitive than the human eye.  Or to be more specific 100 nanometres.


I only dropped my helmet from a short height, should I get it scanned?

We’ve all done it at some point.  Aside from the gut-wrenching disappointment caused from dropping your lid, there’s always that nagging feeling that remains.  Is my lid going to protect me if that day ever comes?

Sure, you may not own a premium helmet, and if this is the case we recommend buying a new one.  SHARP have awarded 4-5 stars on helmets that are actually cheaper than our inspection service.

However, if you parted with decent money for your lid and you’d like to know if you can keep on using it in the knowledge it’s still up to the manufacturer’s standards, we will provide you with a definitive yes/no answer with our helmet inspection service.

How much do you charge?

Our scanning service costs £39.99 inc. VAT per helmet.  This includes the cost of return shipping by *courier.

*Inclusive return courier fee is for UK Mainland Zone 1.  If you live in a different postal zone, additional courier fees may apply.  Your shipping will be calculated at checkout.

How would my helmet be safely posted?

We will be providing an explainer video, which will show best practice for packaging your helmet securely before shipping to us.

We are currently sourcing suitable helmet boxes from manufacturers, which will soon be available to buy on our website.

What evidence do you provide of a pass or a fail?

Once we have scanned your helmet, the data is reviewed manually by one of our trained technicians.  If there are any aspects of the data that may be ambiguous, we escalate the inspection data to one of our specialists.  If the data continues to be inconclusive, we will scan your helmet a second time – with an increased focus on any areas that have been inconclusive.  When we are satisfied our inspection is conclusive, we will send you an inspection certificate, stating a pass/fail.

Surely if a helmet is damaged you should always replace it?

Our advice has always been, and always will be, if a helmet has experienced an impact in an accident OR if it’s obvious your lid has sustained damage – don’t mess about.  Retire that helmet and replace it.

When or how often should I get my helmet scanned?

We recommend having your helmet scanned once a year, OR after any form of minor impact, such as dropping it from the bike while stationary.

How long will my helmet be away while it's getting scanned?

We’re currently predicting a turnaround of no more than 2-3 working days from the time we receive your helmet at our inspection facility.

Do you only scan motorcycle helmets?

We also service other markets such as motorsport, equestrian, snowsports, watersports and military etc.

Will your inspection service reduce my insurance premiums?

Helmets save lives, and we believe it’s in the insurance companies interests to incentivise you to have your helmet inspected, and it is our hope that underwriters will look favourably on those who have a valid scan on their helmet.  Sign up to our newsletter if you would like us to keep you informed of our progress.

Will my helmet be insured if it's damaged in transit?

We provide £5,000 of insurance cover during shipping to and from our facility, irrespective of which method of shipping you choose.

Can the service detect degradation in the resins bonding the EPS layers?

Technically speaking, the EPS liner is constructed from pressure moulding, and no resins are used in this process.

Assuming the outer shell is made from composite materials, resins are used to bond the multiple layers of composites used in the manufacturing process.

These resins break down over time, which is why manufacturers state the lifespan of a helmet is typically 3-5 years.  The lifespan of your helmet depends greatly on the environmental conditions it’s been subjected to and how you have treated it.  For example, if you frequently leave your helmet sat on the tank of your bike, small amounts of petrol fumes will accelerate the degradation of the resin, resulting in a shorter lifespan.  Other factors, such as petrol fumes, sweat, hair products, sunlight etc. all play their part.

When these resins break down, this will result in the deformation of the composites in the outer shell, which our inspection service will identify.

Could you extend the 5 year life of a helmet by scanning?

Your helmet is unique, in the sense that it’s subject to a different set of factors that are all influencing the ageing process.

If you receive a ‘pass’ on the inspection certificate, and there’s no visible evidence of a compromised EPS liner, our expert opinion is that your helmet remains fit for purpose at the point we have inspected it.

When will your service be available?

We launched our service in the UK on 1st July 2021.  When you book an inspection via our online ordering system, you will be emailed shipping instructions.

If you wish to arrange a doorstep courier collection, please select this option at checkout, otherwise, we recommend you to use a reputable courier.

Can I drop my helmet off in person to get scanned?

As much as we love meeting fellow bikers, our primary focus is to provide you with an affordable and efficient inspection service, where we have as short a turnaround time as possible. We felt this was more important than building customer-friendly areas at our facilities.

Do you inspect thermoplastic helmets?


However, thermoplastic helmets typically cost much less than fibreglass/carbon fibre helmets.  So, while the safety case remains the same for any helmet, we find that customers who purchase thermoplastic helmets will rarely view a safety inspection as part of their ongoing cost of ownership.

How do I know if my helmet is made from composite materials?

Not all crash helmets are made from composite materials, but most will be, using either fibreglass, kevlar, carbon fibre or composite blends.  Most budget helmets are more commonly associated with thermoplastics, ABS, polycarbonate, and compounds that are a blend of both.

The easiest way to check the materials used to manufacture your helmet would be to check with the manufacturer.